Warranty Claim Form

For all product warranty enquiries please fill out all or as much information in the following form. Any supporting information or photos will expedite the solution of your enquiry.


Before lodging this claim, please ensure you have read and abided by our Installation Guidelines and our Product Care Guide (for maintenance post-installation).


Please complete all areas of the form. Your claim will be assessed within 5 business days.

We may contact you and/or the tradesman if further information is required.

Once assessed, a member of the Lauxes Solutions team will contact you to coordinate a solution or possible solutions you wish to action.

If product is found to have become faulty, disfigured, or incomplete due to user error (misuse, abuse, or wrongful installation/maintenance), you will be responsible for paying the fees of the service agent and any subsequent work will be the responsibility of the user/ installer.